Terms and Conditions

Please read these terms and conditions carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the website, you signify your agreement to be bound by these terms. We will endeavour to provide uninterrupted, error-free access to the website, however, this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.

Your Shopping Experience

When using the website, you can order as a visitor or open an account.  You are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe this information has become known to someone else or that your account is being misused contact us immediately. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change, or you wish your details removed. StitchAndKnitBits reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately. 

Our Contract With You

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from StitchAndKnitBits, you will be sent an email confirming receipt of the order and the order details. A contract between you and StitchAndKnitBits will only take place once the order has been accepted, processed and items despatched.


All products offered for sale by StitchAndKnitBits are priced in pounds sterling and are inclusive of taxes at the prevailing rate where applicable. Occasionally, despite our best endeavours, products may appear wrongly priced, however we verify prices as part of our order processing. If the correct price is higher, we would normally contact you to advise you and request instructions before despatch or cancel the order and notify you accordingly.

All prices quoted are inclusive of VAT.  Standard Postage & Packaging is Free on all products but other postage options are offered at checkout for an extra cost.  Royal Mail 1st Class Post is available for £1.50 or Express Delivery available for £8. 

Availability and Delivery Times

For all orders received before 12 noon we will endeavour to dispatch them on the same working day.    This excludes weekends and bank holidays when orders will be dispatched on the next working day.  Orders received after 12 noon will be dispatched on the next working day. 

We update this website on a regular basis and really strive for the site to reflect current stock, however, please note that we may sell out of items featured between website updates.

We try to hold stocks of all styles for active items, fabrics and products, however, occasionally an item will be out of stock if this is the case we will inform you. 

Free Standard Postage is via Royal Mail 2nd Class Post which takes approximately 2-3 working days.  However this is not guaranteed by Royal Mail so please allow extra time before contacting us.  The additional options for postage at an extra cost are for Royal Mail 1st Class Post will take approximately 1-2 working days but again it is not guaranteed by Royal Mail,  and the option for Express Delivery is via Royal Mail Special Delivery which is guaranteed for the next working day from the dispatch date (at weekends and bank holidays dispatch will be on the next working day). 


We accept online payments through a secure environment via PayPal and transactions are shown in pounds Sterling.  Our online payments facilities are operated through PayPal.  If you do not have an account with PayPal you can pay by Debit or Credit Card with them without opening an account.  Do not email your card details as we will not accept these. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution. 

Special Order Items

Any items ordered specially for you, such as those sourced outside our usual stock, or custom made, are non-returnable. Any non-stock or special products must be paid for at the time of order. Once an order has been placed, it may not be possible to cancel. Any requests to cancel should be made as soon as possible, preferably the same day by telephone on 01953 454802. Any cancellations by email or other means cannot be taken as confirmed until a response to that effect has been received from StitchAndKnitBits. 

Website Access

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet. You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way. You must not use the website for fraudulent purposes, spamming or any unlawful activity. 


All content on the website is the property of StitchAndKnitBits, its affiliates, suppliers, manufacturers or other relevant third parties. Content means any text, graphics, images, audio, video, software and any other form of information that appears on or forms part of this website, including information uploaded by users.

By continuing to use this website you acknowledge that such content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication or otherwise, any license or right to use any trademark, logo or other content without the owner’s prior written permission. 


The information contained in the website is for information purposes only. StitchAndKnitBits are not providing any recommendations or endorsements to any product or service promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

Please note that pictures shown on this website denote an indicative representation only. StitchAndKnitBits cannot be held be responsible for variations in colour between pictures and physical items.

All fibre content, washing conditions and needle sizes are indications only. StitchAndKnitBits are not responsible for errors.

StitchAndKnitBits’ total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing goods or in the case of services, re-performing the services or, at StitchAndKnitBits’ option, refunding monies already paid in respect of the Supplies. 


These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts. 


The website may contain links to other websites. StitchAndKnitBits is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.